Privacy Policy
Last Updated: 20th November 2025
Welcome to CrownGallery.lk ("we", "us", "our"). We are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
Personal information: Full Name, Email Address, Mobile Number, Delivery Address, Billing Address, Payment Information (processed securely via third-party gateways), Account Login Details. We do not store your card or bank details — all payments are handled securely by payment partners.
Non-personal information: browser type, device information, IP address, pages you visit, time spent on the website, cookies and analytics data.
2. How We Use Your Information
To process and deliver your orders, provide customer support, improve website functionality and performance, personalize product recommendations, send order updates/promotions/service emails, prevent fraud and enhance security, and manage your account and preferences.
3. Sharing Your Information
We do not sell your personal information. We may share it only with shipping & delivery partners, payment gateways, trusted service providers (e.g. analytics tools, marketing platforms), and where required by law.
4. Cookies & Tracking Technologies
We use cookies to remember your preferences, maintain login sessions, improve speed and personalization, and track usage for analytics. You can disable cookies in your browser, but some features may not function correctly.
5. Data Security
We follow industry-standard security practices including SSL encryption, secure servers, limited access control, and encrypted payment processing. However, no online transmission can guarantee 100% security.
6. Your Rights
You have the right to access your personal data, request correction of inaccuracies, request deletion of your data (subject to legal or transactional requirements), opt out of marketing communications, and request details about how your data is used. Email support@crowngallery.lk to exercise these rights.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
8. Children's Privacy
CrownGallery.lk does not knowingly collect data from children under 16. If such data is accidentally collected, we will delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy occasionally. All updates will be posted on this page with a revised "Last Updated" date.
10. Contact Us
support@crowngallery.lk — www.crowngallery.lk